Terms of service

<h1>Terms of Service</h1>
<p><strong>Effective date:</strong> [Effective date]<br>
<strong>Last updated:</strong> [Last updated date]</p>

<p>Welcome to [anjiee] ("we", "us", "our"). These Terms of Service ("Terms") apply to your use of our website and to any purchase you make from us. By browsing our website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms and to our Privacy Policy. If you do not agree, please do not use our website.</p>

<p><strong>Who we are:</strong> [anjiee], located at [Narpat khera para,lucknow]. You can reach us at [info00akash@gmail.com].</p>

<h2>1. Account terms</h2>
<ul>
<li>You must be at least 18 years old, or use the website under the supervision of a parent or guardian, to place an order.</li>
<li>You may browse and buy without an account. If you create one, you agree to give accurate, complete and current information and to keep it updated.</li>
<li>You are responsible for keeping your password confidential and for all activity under your account. Please tell us immediately at [info00akash@gmail.com] if you suspect unauthorised use.</li>
<li>We may suspend or close an account, or refuse service, if we believe these Terms have been broken, if the information given is false, or if the account is used for fraud or misuse.</li>
<li>You can ask us to delete your account at any time, subject to any records we must keep by law.</li>
</ul>

<h2>2. Pricing and payment</h2>
<ul>
<li>All prices are shown in Indian Rupees (INR) and, unless stated otherwise, include applicable taxes such as GST. Shipping charges, if any, are shown at checkout before you pay.</li>
<li>We may change prices, offers and discounts at any time without notice. The price that applies to your order is the price shown at the time you place it.</li>
<li>We accept payment methods shown at checkout, which may include UPI, debit and credit cards, net banking, wallets and Cash on Delivery (COD) [edit to match what you offer]. Payments are processed by secure third-party providers, and we do not store your full card details.</li>
<li>For COD orders, you must pay the full amount in cash (or the method we accept) to the delivery person. We may refuse COD or ask for prepayment on certain orders, pin codes or repeated refused deliveries. [COD fee, if any: ₹[amount]]</li>
<li>If a price or description is shown wrongly because of a clear error, we may cancel the order and refund any amount you have paid in full.</li>
<li>Discount codes and offers may have conditions, cannot be combined unless stated, and have no cash value.</li>
</ul>

<h2>3. Product descriptions</h2>
<ul>
<li>We try to describe and photograph our products as accurately as we can, including material, size and care instructions. Jewellery is made in batches, so small differences in size, finish or stone colour can occur.</li>
<li>Colours may look slightly different on your screen because of lighting, photography and display settings.</li>
<li>Our fashion jewellery is [for example, gold-plated or made of base metal with plating]. Plating can wear over time depending on use, skin chemistry and care. Please follow the care instructions provided, and keep jewellery away from water, perfume, lotion and sweat.</li>
<li>Our products are not hallmarked precious-metal jewellery unless a product page clearly says so.</li>
<li>Product images are for illustration. Decorative props, models and backgrounds shown in photos are not included with the product.</li>
</ul>

<h2>4. Order acceptance</h2>
<ul>
<li>When you place an order, you are making an offer to buy. You will get an order confirmation by email or message, but this is not our acceptance of your order.</li>
<li>A contract is formed only when we dispatch your order or confirm acceptance in writing.</li>
<li>We may refuse or cancel an order for reasons such as product being out of stock, pricing or listing errors, suspected fraud, failed payment or verification, or a delivery address we cannot serve. If we cancel an order that you have already paid for, we will refund you in full.</li>
<li>Please check your details before you confirm the order. If you need to change or cancel an order, contact us at [info00akash@gmail.com] as soon as possible. We can help only if the order has not been dispatched.</li>
</ul>

<h2>5. Shipping and delivery</h2>
<ul>
<li>We deliver across India to pin codes served by our courier partners. We do not currently ship internationally [edit if this changes].</li>
<li>Orders are normally processed within [1-3] business days. Delivery usually takes [3-7] business days after dispatch, depending on your location. These times are estimates and not guarantees.</li>
<li>Shipping charges: [for example, free shipping on orders above ₹999; otherwise ₹[amount]].</li>
<li>Delays can happen because of weather, strikes, festivals, courier issues or other events beyond our control. We are not liable for such delays, but we will help you track your order.</li>
<li>You will receive tracking details once your order ships. Please give a complete and correct address and phone number. We are not responsible for failed delivery caused by wrong or incomplete details, and re-delivery charges may apply.</li>
<li>Risk of loss passes to you once the order is delivered to the address you gave. Please check the package at delivery and tell us within [48 hours] if it is damaged or if items are missing. We recommend recording an unboxing video, as it helps us resolve claims quickly.</li>
</ul>

<h2>6. Returns and refunds</h2>
<p><strong>Eligibility</strong></p>
<ul>
<li>You may request a return or exchange within [7] days of delivery if you received a damaged, defective or wrong item, or if the item is not as described.</li>
<li>Items must be unused, unworn, and in their original condition and packaging, with all tags, pouches and boxes.</li>
<li>For hygiene reasons, [earrings and nose pins] cannot be returned or exchanged unless they are defective or damaged on arrival. [Edit this line to match your policy.]</li>
<li>Sale items, customised pieces and items marked "final sale" are not eligible for return, unless they are defective or damaged.</li>
</ul>
<p><strong>How to request a return</strong></p>
<ul>
<li>Email [info00akash@gmail.com] with your order number, a short description of the problem, and clear photos or an unboxing video.</li>
<li>If your request is approved, we will arrange a pickup or tell you where to send the item. [Return shipping: free for defective or wrong items; otherwise, the cost is borne by the customer.]</li>
</ul>
<p><strong>Refunds</strong></p>
<ul>
<li>After we receive and check the returned item, we will tell you whether the refund is approved.</li>
<li>Approved refunds are sent to your original payment method within [5-7] business days. For COD orders, we will refund by bank transfer or UPI, and we may ask for your details. Your bank may take extra time to show the credit.</li>
<li>Original shipping charges and COD fees are not refundable, except when we sent a wrong or defective item.</li>
<li>If a replacement or exchange is not possible because the item is out of stock, we will refund you.</li>
</ul>

<h2>7. Prohibited uses</h2>
<p>You agree not to use our website to:</p>
<ul>
<li>Break any applicable law or regulation, or encourage anyone to do so.</li>
<li>Give false, misleading or someone else's information, or pretend to be another person.</li>
<li>Place fraudulent or bulk orders for resale without our written permission, or abuse offers, discount codes or return policies.</li>
<li>Attempt to gain unauthorised access to our website, servers, accounts or other users' data.</li>
<li>Introduce viruses, bots, scrapers or any code that harms or disrupts our website.</li>
<li>Copy, reproduce, sell or reuse our photographs, designs, logo, text or other content without our written permission.</li>
<li>Post abusive, offensive, defamatory, unlawful or infringing content in reviews, messages or comments.</li>
</ul>
<p>We may suspend or end your access, cancel orders and report unlawful activity to the authorities if you break these rules.</p>

<h2>8. Intellectual property</h2>
<p>All content on this website, including the [anjiee] name and logo, photographs, illustrations, product designs, text and layout, belongs to us or our licensors and is protected by Indian intellectual property laws. You may view and print pages for personal, non-commercial use only. Any other use needs our prior written permission.</p>

<h2>9. Limitation of liability</h2>
<ul>
<li>We provide our website and products with reasonable care, but we do not promise that the website will always be available, error-free or free from viruses.</li>
<li>To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, data or goodwill, arising from your use of our website or products.</li>
<li>Our total liability for any claim relating to an order is limited to the amount you paid for that order.</li>
<li>We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, internet or payment outages, or courier disruption.</li>
<li>We are not responsible for the content or practices of third-party websites linked from ours.</li>
<li>Nothing in these Terms limits any right you have as a consumer under the Consumer Protection Act, 2019 or other law that cannot be limited or excluded, or our liability for fraud or wilful misconduct.</li>
</ul>

<h2>10. Governing law and jurisdiction</h2>
<ul>
<li>These Terms are governed by and interpreted in accordance with the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.</li>
<li>We encourage you to contact us first so we can try to resolve any complaint informally. See the contact details below.</li>
<li>Subject to your rights under consumer protection law, any dispute that cannot be settled informally will be subject to the exclusive jurisdiction of the courts at [Lucknow, Uttar Pradesh], India.</li>
</ul>

<h2>11. Changes to these Terms</h2>
<p>We may update these Terms from time to time. The updated version will be posted on this page with a new "last updated" date. Orders are governed by the Terms in force when you placed them. Continued use of the website after changes means you accept the updated Terms.</p>

<h2>12. Contact and grievances</h2>
<p>If you have questions about these Terms, an order, or a complaint, please contact us:</p>
<p><strong>[anjiee]</strong><br>
Address: [Narpat khera para,lucknow]<br>
Email: [info00akash@gmail.com]<br>
Phone / WhatsApp: [Phone number]<br>
Business hours: [For example, Monday to Saturday, 10 am to 7 pm]</p>
<p><strong>Grievance Officer:</strong> [Name of grievance officer]<br>
Email: [info00akash@gmail.com]<br>
We will acknowledge your complaint within [48 hours] and aim to resolve it within [one month, or sooner].</p>